Tera Micro Inc. issues RMA# before custumer's returning equipments purchased from us. To get this RMA# from us, send us followings 

Required information: Form(PDF file)
Tera Micro invoice number, date, item part number, serial number, reason of returning.

Tera Micro Inc. only hold responsiblity of replacement or refund for DOA porduct and defect products which fail within warranty period.

Return Policy:
After inspecting returned good, if good is returned without any external damages and not working as we described when we sold it, we shall either replace it or refund it only when the product is under warranty period. Returning shipping cost should be paid by sender however if returned good does not show any mishandling or under exceptional forces and it does not work according to our description at the time of sale, Tera Micro, Inc. shall cover replacing shipping cost by ground to the sender.

In case the returned goods are working all right without any problem, 20% restocking fee shall be charged for wrong returns.